If you like TV's ER, you'll love Ravage's book about the riveting inside look at the burn unit at Massachusetts General Hospital, one of the outstanding facilities in the world. She describes everyday heroes and their incredible but punishing work. She quotes a senior nurse who tells her, "I cry all the time. That's what I do. I don't blubber, but I'll just tear, and a long time ago I stopped trying to even — I'm going to cry, it's part of me, it's who I am.