What readers want in comment sections

University of Texas researchers have surveyed readers for 20 large media outlets and found that most want reporters and outside experts to participate in news story comment sections, Shan Wang writes: "'Comments are all too often under-resourced and ignored in newsrooms,' Andrew Losowsky, project lead for The Coral Project, said in a statement. 'This survey demonstrates a huge opportunity for conversations that bring journalists and their audiences closer together.'"